Please Read These Instructions Completely Before Proceeding!

The file NEW113.EXE contains version 1.13 of NewFRS. In conjunction with this version of NewFRS, ALL workstations utilizing First Resort, including any workstations running interfaces (such as the call accounting interface, credit card interface, point of sale interface, hospitality interface, or online booking interface) and any workstations in remote offices which load First Resort from their local hard drive should also be upgraded to Avmain version 10.02. It may be necessary to make changes to wwwstart.bat, ccserver.bat, phone.bat and similar batch files used by interface PCs to automatically start the First Resort interface. There have recently been changes to the file locking scheme used by avmain. If you are upgrading from version 9.83 or older, be sure to read the following and make the appropriate changes in the H,H,E screen upon upgrading to version 10.02. Users of the First Resort Report Generator module will also need to update to Report Generator v1.42. Contact First Resort Support if you have any questions about this upgrade!

This version is supported on Novell, Windows NT, or Windows Peer-to-Peer networks. In all operating environments, it is especially important to ensure the proper type of record locking is implemented. You can view and set the record locking type in H,H,E from the Application Selection Menu. An example of that screen when it is first accessed is below:

• The first field is where the network type is indicated. Selection choices include: N = Novell networks with Windows 95/98, Windows NT Server, Windows NT Workstation, Windows 3.x, or DOS PCs attached to the network as workstations.

  W = Windows NT or Windows Peer-to-Peer networks with Windows 95/98, Windows NT Workstation, or Windows NT Server PCs attached to the network as workstations.

• The second field for specifying network printers is a carryover from older First Resort versions and is no longer used

• The third field is used to determine whether to use color or black and white within First Resort.

• The fourth field is used to determine whether or not a clock function appears within First Resort.

• The fifth field is used to determine the System Locking Type, which is dependent upon the network type. On Novell networks this field should be set to an E. On Windows NT or Windows Peer-to-Peer networks this field should be set to an M.

Once the proper values have been established in each field, press F10 to validate them. The seventh and eighth field values are not accessible until an initial validation has been done.

• If the network type is 'W' for Windows NT or Windows Peer-to-Peer, the validation process is complete and you are returned to the 'Set Hardware Options' screen. Pressing F10 again will return you to the First Resort login screen in order to allow the values established on the H,H,E screen to take effect.

• If the network type is 'N' for Novell, then the screen is re-drawn and field values for the 'Use Novell TTS' and 'Use Novell Print Queues' appear. These fields are used to turn on features specific to Novell networks. Both fields should be set to 'Y' on Novell networks. A final validation may then be performed by pressing the F10 key a second time and you will be returned to the 'Set Hardware Options' screen. Press F10 on this screen to return to the First Resort login screen in order to allow the values established on the H,H,E screen to take effect.

If you have never previously installed First Resort onto your system, the screen below will appear upon loading the program for the first time:

• In the first field enter N if your network type is Novell, or W if it is Windows NT or Windows Peer-to-Peer.
• In the second field enter a Y for Novell Print Queues if your network type is Novell, or an N if it is Windows NT or Windows Peer-to-Peer.

Upon entering the correct value in the Novell Print Queues field, the screen will change to this screen:

Enter today's date, then enter an E in the System Locking Type field if your network type is Novell, or an M if it is Windows NT or Windows Peer-to-Peer.

Upon successful completion of these initial setup screens you will be taken to the First Resort login screen.

1. All Workstations running the graphical product should have the following specifications:
   • Pentium II 350 or better (recommend 400-500+)
   • Windows 95/Windows 98/Windows NT Workstation/Windows 2000 Professional operating system
   • 128 MB of RAM and any size hard disk
   • Color SVGA Monitor (minimum display resolution of 800 x 600 pixels)
   • Minimum 4 MB Video Card memory
   • TCP/IP compatible network card
   • Keyboard and mouse
   • Workstations should NOT have multiple processors
2. File Server should have the following minimum specifications:
   • For Existing First Resort clients the current file server running AVMAIN (DOS) First Resort Software is normally sufficient
   • File Server should NOT have multiple processors
3. Network Options
   • Windows NT/2000 with opportunistic locking turned off, or Windows 95/98 Peer-to-Peer
   • Novell with Novell 32-bit Client or Microsoft Client for NetWare
   • File path standardization. (i.e. F:\Accounts is the data directory)
4. Pre-Installation Requirements for NewFRS
   • Workstation setups. Click on Start >Settings >Control Panel.
     • Is TCP/IP enabled? Click on Network. See if there is a TCP/IP protocol.
       • If no TCP/IP protocol is found, then a hardware vendor should be contacted to install the protocol.
       • If you find a TCP/IP protocol, highlight it and then click on the 'properties' tab. Next click on the IP Address tab. For the TCP/IP to be enabled there must be a TCP/IP protocol that has a specified IP address.
       • Close the TCP/IP Properties window.
     • A 32bit ODBC Data Source must be installed on each workstation that will be running NewFRS. It should be one of the items listed in the control panel. If it is not present, it can be downloaded from ftp://support.firstres.com/ftp. This self-extracting zip file is called ODBC30.exe. Please read the NewFRS User Guide found at the bottom of this document for further instruction for creating the 32 bit ODBC System DSN link.
     • Is there a 32bit Client installed on each workstation that will be running NewFRS? While you are still in Network, check to see what client is the primary network logon. Note for Items numbered 4 and 5 below- Network Types. What type is it?
       • 32-bit Microsoft Client
       • 32-bit Novell Client
       • Close the Network window.
     • Is the desktop display area set to no less than 800x600? Click on display. Then click on the setting tab to determine the current setting.
   • Novell Server setup. Long file names must be activated on the file server. It is best that a hardware vendor activate this.
   • Make sure that a version of 10.02 or greater of AVMAIN is active. Go to the log on screen of AVMAIN (DOS)First Resort. Look just above the business code to see the version number.
   • Log in, go into H,H,E and check the entry for 'Network Type'. It must be either: a) N - For Novell networks. b) W - For Windows NT/2000 or Peer-to-Peer networks or standalone PCs.

1. Download file 'NEW113.EXE.' into a temporary directory such as C:\TEMP. This file is 23MB in size.
2. Is PC Anywhere working successfully? Verify that key system users know how to activate and test. This will allow First Resort to dial into the system if any problems arise.
3. Get to a Windows 95/98 Taskbar: Select START from the taskbar, then RUN.
4. Type C:\TEMP\NEW113.EXE [or use the browse button to locate the folder where you saved the file, then double click on the file]. Click on the OK button. Answer 'Yes' to the prompt 'This will install NewFRS. Do you wish to continue?'
5. You will be prompted to input a password. To obtain the password, contact First Resort Support. Once the correct password is entered, click on the OK button. The download file will now begin to extract version 1.13.
6. Read the introductory screens, clicking on the 'Next' button when appropriate. Close any Windows programs, and select NEXT. You will be prompted to enter your name and your company name. When completed, select NEXT. Now you should enter the location where the software will be installed. The installation utility will default to F:\accounts. Select BROWSE to change the destination directory or select NEXT to continue [Note: If you have a Windows NT or Peer-to-Peer network, make sure you are aware of the path to the First Resort data directory relative to the workstation you are using. If you are performing this installation on a Windows NT Server or the Host PC of a Peer-to-Peer network the First Resort data directory will be found on the C drive; from a workstation in either of these network environments the First Resort data directory will typically be found on the F drive]. You will be prompted for the Program Folder next. The installation utility will default to First Resort Software. Select NEXT to continue. Your current settings will be displayed, and if all information is correct select NEXT to begin the actual installation. Once the copying is complete, icons will be created in the Program Folder specified earlier. Some users may see the error "the following file(s) failed to Self Register; c:\Program Files\Common Files\system\ole db\MSDAPS.DLL; C\Program Files\Common Files\system\old db\MSDSQL.DLL" If this error occurs, simply click OK to clear the error. It is dependent upon previous installations of NewFRS and does not affect the installation's successful completion.
7. Select FINISH to complete the setup. The InstallShield will exit. Note: you may get the following message: 'Setup Complete: Setup has finished installing the software on your computer. Before you can use the program, you must restart Windows or your computer.' You will need to choose between:
   
   1. Restart your computer now
   2. Restart your computer at a later time
8. The installation will place a shortcut on the desktop, however to ensure proper functionality the following modifications must be made by right-clicking on the icon and selecting Properties
   • For Windows 95/98 PCs, change the Memory setting
     • Click on the 'Memory' tab and find the conventional memory area
     • Change 'Initial Environment' from 'Auto' to '1024'
   • For Windows 95/98 PCs, change Program tab settings
     • Click on the 'Program' tab
     • Put a checkmark in 'Close on Exit' box
     • Change 'Run:' to Minimized by clicking on the pull-down arrow and choosing Minimized
   • For Windows 2000 PCs, change the Shortcut tab settings
     • Click on the 'Shortcut' tab
     • Change 'Run:' to Minimized by clicking on the pull-down arrow and choosing Minimized
9. NewFRS User Guide - instructions for setting up the Email.cfg file, setting up a 32bit ODBC, and installing NewFRS to your workstations.
   • Setting the EMAIL.CFG File - Setup is required to use the email features in NewFRS
     • This file is created when downloading the NewFRS
     • It is found in the Accounts directory
     • The EMAIL.CFG looks like:
       • SMTP = rainbow.rmi.net = Your SMTP Server
       • from = reservations@mycompany.com = Your e-mail address
       • cc = somebody@somewhere.com = Your CC e-mail address
   • Three methods to find out what your SMTP address is
     • Call your ISP (Internet Service Provider) and ask them.
     • If you use Microsoft Outlook for your E-mail do the following:
       • Open Microsoft Outlook and Choose Tools
       • Choose Internet E-mail
       • Choose Properties
       • Choose the Servers tab
       • Look in the Server Information for Outgoing Mail (SMTP)
       • Write down this address exactly for entry into email.cfg
     • If you have Netscape for your E-mail:
       • Open Netscape and Choose Edit
       • Choose Preferences
       • Click on the + sign next to Mail and News Groups to open it
       • Click on and highlight mail server
       • Write down the address seen in the Outgoing SMTP for entry into email.cfg
   • 32 bit ODBC System DSN needs to be created on each workstation that is to use the NewFRS Email and Property data base features
     • Click on Start, then Settings, and then Control Panel,
     • Click on 32Bit ODBC Data Source.
     • Click on System DSN tab.
     • Click on Add.
     • Click on Microsoft Access Driver, then finish.
     • Type in FRS as Data Source Name.
     • Type FRS Database as the Description
     • In the Database portion of the window, click on the select button.
     • In your Accounts directory find the FRSINET, click on the file frsinet.mdb, then choose OK
     • Click on Advanced and make sure there are NO Default authorizations set up, then click on OK
     • Click on OK as required to end the installation.
   • Using the NewFRS and adding the NewFRS to other workstations.
     • Preparing frsgp.bat to be copied as a shortcut to be placed on other users' desktops.
       • Minimize all applications
       • Open Windows Explorer
       • Click on the drive, then the directory where NewFRS was installed.
       • Right click on frsgp.bat and select the 'Properties' tab
       • Change the Memory settings.
         • Click on 'Memory' tab and find the conventional memory area
         • Change 'Initial Environment' from 'Auto' to '1024'.
           • Click on 'Program' tab
           • Change program settings
             • Put a checkmark in Close On Exit box.
             • Change Run: to Minimized by clicking on the pulldown arrow and choosing Minimized.
           • Adding the NewFRS icon to the shortcut just created.
             • Click on the 'Change icon" button
             • Click on 'Browse',
             • Go to the data directory (F:\Accounts) and double click on newfrs.ico
             • Click OK
           • To accept all changes made click on the Apply button, then OK.
         • Adding NewFRS to other workstations. Add a shortcut to frsgp.bat to the desktop of each workstation that has had the pre-installation procedures done.
           • Minimize all applications
           • Open Windows Explorer
           • Click on the drive, then the directory where NewFRS was installed.
           • Create a copy of frsgp.bat by right clicking on frsgp.bat and choosing Copy.
           • Close Windows Explorer.
           • In open area on your desktop right click and choose Paste Shortcut.
         • To start NewFRS, double click on the NewFRS shortcut (Icon) and log into First Resort Software.