Guest Track Operation Instructions

Getting Started

With the installation of your Guest Track diskettes, the files will automatically be placed in you Program group.

• Click Start
• Click Programs
• Click First Resort
• Click Guest Track

Setup

Prior to running Guest Track the following setup functions must be performed;

• Click Edit
• Click Setup Options

There are 4 areas which need to be completed in the Setup Options box.

1. Guest Track Directory will be filled in during the installation process; the default location is c:\guesttrk. This is the directory where the new Guest Track file lives. The file name is GUESTH.MDB.
2. First Resort Directory - fill in the directory where AVMAIN lives. For most clients this will be F:\ACCOUNTS.
3. First Resort Business Code - fill in your 2 or 3 character business code.
4. First Resort Last Folio - set this field to '0' to reload all folios available in the system.

Loading Reservation and Mailing List Data

Reservation information is loaded automatically upon launching Guest Track.
Mailing List, Owner, and Travel Agent data may be imported by clicking on the Record menu option, then selecting the specific data type to import.

Display of Stays

• Click Display Stays button on the bottom right hand side of the client data screen.

This report will show you a list of properties with arrival and departure dates of all stays for the guest you have selected on the client data screen. You may not add stays manually by hand on this screen. Stays can only be added through the import function.

Display of Categories

• Double click Display Categories

During "update" a new category will be made for each source code the guest has.

ADD categories by;

• Click Add Category
• Insert the category you wish to add
• Enter a short description for this new category

To DELETE a category;

• Double click on the category you wish to delete
• Click YES if you wish to delete this category
• Click NO if you do not wish to delete this category

New Fields

• Email
• Salutation
• Cell phone #
• No mail/invalid address check box. (This will prevent pulling this same bad address into the database every time you do an update.)

Toolbar

The following is a list of buttons available on the toolbar. If you place the mouse over the toolbar items you wish to identify, its definition will appear below the item.

• First record in file
• Previous record in file
• Next record in file
• Last record in file
• Search for a specific client
• Save or Update is used when a change is made to a record

Frequently Asked Questions

Question: What is Guest Track?
Answer: Guest track is a tool created by First Resort Software to convert reservation and mailing list data into a Microsoft Access 2 type database.