If your workstation is locked up, something may have occurred to cause it to lose its connection to the network (if you have a network), or it may have an internal problem. You may have to reboot the workstation, reattach to your network (again, if you have one), and try again. If the same thing occurs again, it is also possible there is some sort of data corruption within First Resort. Try the same procedure on a different workstation (again, if you have a network); if you get the same result then contact First Resort support for further assistance. If the problem is specific to a workstation, then look for hardware-related problems with that workstation.