Current Job Postings:
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JOB TITLE: Support Specialist
ACCOUNTABILITY: Support Manager
HOURS: Regular office hours will be observed - M-F
9am to 5:30pm. On-call hours will rotate on weekends and holidays
LOCATION:
Kissimmee, FL
JOB SUMMARY:
The Support Specialist will be responsible for providing product support for all PropertyPlus products through the Call Center, emails, and faxes. This person
will also have responsibility for the delivery of professional services related
to the use of PropertyPlus products. This will include phone based consulting
and training.
PRIMARY RESPONSIBILITIES:
- Product Support - providing support for a variety of PropertyPlus products, includes phone shifts in the call center, answering emails and responding to faxes.
- Client Relations Issues - providing excellent customer service through work effort or any contact with customers
- Installations - performing installations of PropertyPlus products
SKILLS AND KNOWLEDGE REQUIREMENTS:
Excellent written and verbal communication skills. Demonstrated knowledge of property management, general accounting practices and the vacation rental industry. Must be capable of developing positive relationships with clients and
Instant Software employees through various forms of communication. Project management skills, organization and troubleshooting skills, along with knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, MS Project) and Internet Explorer are required.
ADDITIONAL SKILLS (valuable but not required):
Experience with
PropertyPlus property management software
INTERRELATIONSHIPS:
Contact with all levels of personnel within
Instant Software.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
Frequent and long periods of sitting, standing and walking; occasional stooping, lifting and carrying (40 lbs.), reaching, handling and general hand-eye-foot coordination. Must be able to use telephone, computer/printer and similar equipment. Good vision and hearing are necessary, and must be able to read and write.
NEEDED ATTRIBUTES:
Effective skills related to the presentation of technical information in easily understandable formats. Must be able to function well
in a leadership role and in a team environment.
To apply, please email resume and indicate position desired to
scott@instantgroup.com
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JOB TITLE: Installation and Training Specialist
ACCOUNTABILITY: Training Manager
HOURS: Regular office hours will be observed - M-F 8am to 5:30pm.
LOCATION: Kissimmee, FL (for the right candidate being remotely located
in the coast states of South Eastern US is a possibility)
JOB SUMMARY:
The position is a member of the team that is responsible
for providing installation, training and product support for all PropertyPlus
products through interactive web based and onsite training in vacation rental
locations. This person will also have responsibility for the delivery of
professional services related to the use of PropertyPlus products. This will
include phone based consulting and support. The ideal candidate has prior
experience in both software training and PropertyPlus reservation software.
PRIMARY RESPONSIBILITIES:
- Installations - performing installations of PropertyPlus products
- Training – remote and onsite training of PropertyPlus products
- Client Relations Issues - providing excellent customer service through work effort or any contact with customers
-
Product Support - providing support for a variety of PropertyPlus products
includes phone shifts in the call center, answering emails and responding to
faxes.
SKILLS AND KNOWLEDGE REQUIREMENTS:
A candidate must have excellent
communication and interpersonal skills and the ability to train, both in person
and on the phone, to a wide range of personalities, software functionality and
its application to their business. Time management skills are critical. Onsite
training is an important component of this position the ability to and enjoyment
of travel are requirements. Experience in or knowledge of property management,
general accounting practices and the vacation rental industry. Develop
relationships with clients and Instant Software employees through various forms
of communication. Project management skills, organization and troubleshooting
skills, along with knowledge of Microsoft Office software (Word, Excel, Access,
PowerPoint, MS Project) and Internet Explorer are required.
ADDITIONAL SKILLS (valuable but not required):
Experience with
PropertyPlus property management software and the vacation rental industry.
Prior education or experience in software or technical individual and group
training.
INTERRELATIONSHIPS:
Contact with all levels of personnel within
Instant Software.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
The position includes frequent
and long periods of sitting, standing and walking during training and support.
Requirements also require a valid driver’s license, ability to rent a car and
fly to destinations. Ability to use technology including, laptop computers,
phones, printers, projectors, modems, wireless network connections.
NEEDED ATTRIBUTES:
Effective skills related to the presentation of
technical information in easily understandable formats. Function well in a
leadership role and in a team environment.
To apply, please email resume and indicate position desired to
ted@instantgroup.com
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Position Title: Software Developer/Programmer
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Job Duties: | Responsible for developing of various vacation rental property management applications
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Hours: 40 Hours per week, Monday to Friday, 8 AM to 5 PM.
Location: Denver, CO
Minimum Education And Experience Requirements:
Requires Bachelor's degree and 3 yrs experience in developing various software applications using Microsoft .NET Framework.
If interested, please apply to First Resort Software Company, Timothy Hughes,
Director of Software Development at thughes@firstres.com , 2701 Alcott St. Suite 291, Denver CO 80211
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JOB TITLE: Professional Services and Support Specialist
ACCOUNTABILITY: Professional Services and Support Manager
HOURS: Regular office hours will be observed - M-F 8am to 5pm. On-call hours will rotate on weekends and holidays
LOCATION: Basalt, CO
JOB SUMMARY: The Professional Services and Support Specialist will be responsible for providing product support for all First Resort products through the Call Center, emails, and faxes. This person will also have responsibility for the delivery of professional services related to the use of First Resort products. This will include both on-site and phone based consulting and training. Installation of First Resort products may be assigned as necessary.
PRIMARY RESPONSIBILITIES:
- Product Support - providing support for a variety of First Resort products, includes
phone shifts in the call center, answering emails and responding to faxes.
- Professional Services - providing additional services related to First Resort products
after the initial sale and implementation, may include travel
- Client Relations Issues - providing excellent customer service through work effort or
any contact with customers
- Installations - performing installations of First Resort products on site or over the phone
- Education/Testing - attending classes to increase knowledge levels and testing First Resort Products prior to release
SKILLS AND KNOWLEDGE REQUIREMENTS:
Excellent written and verbal communication skills. Demonstrated knowledge of property management, general accounting practices and the vacation rental industry. Must be capable of developing positive relationships with clients and First Resort employees through various forms of communication. Project management skills, organization and troubleshooting skills, along with knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, MS Project) and Internet Explorer are required.
ADDITIONAL SKILLS (valuable but not required):
Experience with First Resort property management software, computer server and networking experience, knowledge of relational databases and SQL
TRAVEL:
May be required
INTERRELATIONSHIPS:
Contact with all levels of personnel within First Resort.
PHYSICAL AND ENVIRONMENTAL DEMANDS:
Frequent and long periods of sitting, standing and walking; walking up and down stairs, occasional stooping, lifting and carrying (40 lbs.), reaching, handling and general hand-eye-foot coordination.
Must be able to use telephone, computer/printer and similar equipment. Good vision and hearing are necessary, and must be able to read and write.
NEEDED ATTRIBUTES:
Effective skills related to the presentation of technical information in easily understandable formats. Must be able to function well a leadership role and in a team environment.
To apply, please email resume and indicate position desired to hr@firstres.com
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JOB TITLE: Sales Executive
DEPARTMENT: Sales and Marketing
ACCOUNTABILITY: Reports to Vice President of Sales and Marketing
LOCATION AND HOURS: Either Basalt, CO office or Denver CO office
Full Time, normally 8:00am - 5:00pm Monday through Friday
JOB SUMMARY
The Sales Executive will be responsible for representing First Resort Software as a sales executive in person, on the phone, by Email, and by fax. The responsibilities include all aspects of the sales cycle from lead generation to closing of business. This is an exciting and growing sales department. This is a great time to get into a growing organization.
DUTIES AND RESPONSIBILITIES
· Calling prospects, sending information, demonstrating software systems and products.
· Cold calling, Opportunity and Lead generation, lead tracking.
· Proposal creation, mailing, and follow up.
· Monthly sales reporting
SKILLS AND KNOWLEDGE REQUIREMENTS
· Previous sales experience is required
· Knowledge of the vacation rental and property management industry.
· Strong organizational and time management skills.
· Hospitality Industry knowledge is desirable
OPTIONAL DESIRED SKILLS AND KNOWLEDGE
· Experience with property management and/or accounting software
· Experience with First Resort property management software
· Experience with computer, network, and IT systems.
INTER-RELATIONSHIPS
Must be able to work effectively in a team with all levels of personnel within the company.
NEEDED ATTRIBUTES
· Goal oriented and persistent
· Effective teamwork
· Organizational skills
· Ability to learn and demonstrate software
To apply, please email resume and indicate position desired to sales@firstres.com
